On 27th November PSAT organized a seminar which purpose was to standardize and facilitate process, enabling sharing best practice in the area of customer services in the investment fund market. The seminar took place in Adgar Conference Center in Warsaw. The main aim of the meeting was to support Investment Fund Companies and Distributors in setting a harmonised high standard for services in the market. During the meeting the following topics were discussed: FATCA – responsibilities arising under the legislature, process and a transition period; B2B/B2C applications – modern IT solutions, DDAT/SWAT – leading methods in data exchange as well as clients’ complaints – analysis of reasons. Key issues to be discussed during the next meeting taking place in January 2016 are: Common Reporting Standard (CRS), AML, Polish Financial Supervision Authority IT requirements and clarification process.