ISAE 3402 is an international standard allowing an entity providing services for ‘companies – customers’ to present performed processes and implemented control mechanisms (control system), both to their customers and their auditors, in a unified and coherent format.

As one of the first companies on the Polish market, ProService Finteco was assessed pursuant to ISAE 3402, getting a positive opinion from independent auditing company.

The control system presented by an entity shall be subjected to
an annual verification by an independent auditor, with the view to compliance of the description and actual effectiveness of the described control mechanisms, who – in turn – presents an evaluation of the system in an opinion enclosed with the Report.

Reports drawn up annually by an auditor are available for our customers.

ProService Finteco has implemented and maintains Quality Management System, consistent with international standard, confirmed by the compliance with the certified standard ISO 9001 in the scope of the services of transfer agent, asset valuation and fund accounting, customer service as well as software development and maintenance, provided to financial market entities, incl. Investment Fund Companies, Employee Pension Fund Companies, Insurance Companies, Pension Fund Companies and foreign asset managers. 

In 2004 ProService Finteco the first time received the Quality Management System Certificate, up to standard ISO 9001:2000 (PN – EN ISO 9001:2001). Since then, the compliance of the implemented system with the standard and earlier assumptions is being certified every year by the independent, external certification body.

ISO 9001 is the international standard of management aimed at creating an organizational system that provides high and repeatable quality of products or services compatible with clients’ requirements and applicable regulations of the company. The standard applies to any organization – regardless of its size or conducted activity.

Granting the certificate brings many benefits, such as the implementation of the procedural approach to daily work, the introduction of the principle of management by objectives and mechanisms for monitoring, examining and analysis of processes as well as elaborating duties and entitlements of employees. Obtaining the certificate is also proof of implementation of the efficient management system by the company.

In September 2018 ProService Finteco successfully renewed ISO to new edition of standard – ISO 9001:2015

ProService Finteco Sp. z o.o. has implemented and maintains an Information Security Management System (ISMS), which was confirmed by a certificate issued by the Quality Certification Centre, accredited by the Polish Accreditation Centre. The certificate confirms that PS Finteco meets the requirements of ISO/IEC 27001 in the scope of the services of transfer agent, asset valuation and fund accounting, customer service as well as software development and maintenance, provided to financial market entities, incl. Investment Fund Companies, Employee Pension Fund Companies, Insurance Companies, Pension Fund Companies and foreign asset managers.

ISO/IEC 27001 is a set of guidelines for the implementation and maintenance of information security within an enterprise. Individual chapters of the standard are devoted to such issues as security policy, classification of the organization’s assets and personal security, or ways of access control, development and maintenance of the system.

The benefits of using an information security management methodology compliant with ISO 27001 include

• high security of all corporate information and information entrusted by the Clients, periodically verified by independent experts, and thus increasing the company’s value,
• an integrated approach to safety and technical and organisational solutions,
• clear definition of employees’ rights and responsibilities,
• realization of the company’s goals by eliminating threats.

As part of maintaining the Information Security Management System, ProService Finteco Sp. z o.o. strives for its continuous improvement by identifying other standards and good practices in the area of information security and their adaptation in the organization.

ProService Finteco Sp. z o.o. also develops a culture of security through training and awareness-raising activities for employees, as well as open cooperation in reviews and audits initiated by customers. They are aimed at independent confirmation of the effectiveness of applied information security safeguards in the organization.

In September 2018, ProService Finteco Sp. z o.o. re-certified the implemented Information Security Management System for compliance with the requirements of the next edition of the standard – ISO/IEC 27001:2017.